We deliver your order quickly and reliably. The exact delivery time depends on your location and will be shown to you during checkout.

Yes, we ship to multiple countries. You can see which countries are currently available directly at checkout once you enter your shipping address.

Once your order has shipped, you'll receive an email with a tracking number so you can follow your delivery's status at any time.

As long as your order hasn't shipped yet, you can usually still adjust or cancel it. Just contact us as soon as possible at info@siliena.com.

We accept American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. All available payment methods are shown to you directly at checkout.

Yes. All payments are encrypted and verified, so your data stays protected at all times.

Yes, you can easily return your order within the applicable return window (30 days). You'll find all the details in our Return & Refund Policy.

Just email us at info@siliena.com, we'll walk you through the next steps and support you through the entire return process.

Once your return arrives at our facility, it's typically processed within 14 days. After sales periods, processing may take a few days longer. You'll then receive a refund along with a confirmation email. Please note that return shipping costs are covered by the customer.

All Siliena products are made from genuine, carefully selected leather. Every piece is designed in Germany and handcrafted.

Yes. From selecting the leather to the final stitch, every product is made through meticulous handwork.

Our Size Chart gives you an easy overview to determine the right size for your dog.

Genuine leather develops a beautiful patina over time. For best results, wipe away any dirt promptly with a slightly damp cloth, and avoid prolonged exposure to moisture or direct sunlight to keep your product looking great for years to come.

We use genuine, carefully selected leather. We're currently compiling specific details about our tannery, sourcing region, and certifications, and will update this section as soon as that information is finalized.

You can reach us by email at info@siliena.com. We're available Monday through Friday and will get back to you as quickly as possible.

Siliena was founded in 2025 in Karlsruhe, Germany. From there, we design our products with a love for detail.

We don't currently offer personalization such as name engraving. If that changes in the future, you'll be the first to know through our newsletter.

We welcome inquiries from retailers and potential partners. Just send us an email at info@siliena.com with a few details about your store or project, and we'll get back to you soon.

Yes, we're open to collaborating with people and brands that align with our values. Feel free to reach out to us at info@siliena.com with your idea.

Simply sign up through our newsletter form, and you'll receive a welcome discount on your first order.

Our products are available in a range of sizes. Our Size Chart gives you a helpful starting point for finding the right size for your dog.

That depends on your puppy's individual size and growth stage. Since puppies grow quickly, we recommend regularly checking the fit and switching to a larger size as needed.